WHAT I'M READING WEDNESDAY : "Unreasonable Hospitality" by Will Guidara

One of my most loved jobs was being a server at a diner in Boston when I was in graduate school.

The energy.
The people.
The dopamine hit from a generous tip, resulting from my great service.

My superpower lay in the fact that I didn't write anything down.

Sometimes I would make bets with my tables - If I made a mistake on their order, they didn't have to tip me. If I didn't, they had to give me even more :)

⭐️ I often got the "even more." ⭐️

Yet, I never thought of making it a career.

Will Guidara, on the other hand, started working in restaurants early on, and knew it was his future.

In his book, he outlines his journey through all the roles within the restaurant and hotel industry, and the lessons he learned along the way.

Most central, though, is the story of how he helped turn Eleven Madison Park into THE BEST restaurant in the world -- not by changing the chef and the food, or by renovating the space, but by elevating the service and sense of hospitality he gave the clientele.

He and the team made it unreasonable.

I am also in the service industry, and have lessons to take from the book.

Ultimately, though, when I read this book, I am thinking of all the clients that I work with and how they can elevate the employee experience to make it unforgettable throughout the employee journey.

As the quote from Maya Angelou reminds us:

I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.

How can you make your employee experience unreasonably hospitable?

Originally posted on LinkedIn with comments.

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